Alex Macheras (@AlexInAir) tweeted this around an hour ago, informing customers how to go about getting refunds.
• Update: #ThomasCook partner hotels are beginning to inform guests that the company has ceased operations In US, ‘Park MGM Las Vegas’ has emailed guests with bookings – stating “Since Thomas Cook has stopped business operations, your reservation has been cancelled”
Many are currently “stranded” abroad. This information has been published regarding “Operation Matterhorn” that will work to bring stranded customers back to the UK.
• Suppliers are being informed that #ThomasCook has ceased business operations • Airlines (including wet-lease specialists) have been given go-ahead to position to UK for rescue flights which will bring stranded passengers back to the UK, known as Operation Matterhorn.